Riseaxe Refund & Cancellation Policy

1. Cancellation Anytime

You can cancel your promotion at any time. The best way to do so is to pause your promotion on your dashboard’s main page and let us know via email or online support that you want the refund. This way, there will be minimum spending after you decide to cancel the promotion. We will refund the unspent balance. If you cancel the promotion before the start of it, we will refund the whole payment.

2. Dashboard Update Delays

Please note that data in our dashboard updates with a delay of 4-6 hours, and the refund amount can be lower than stated when you paused the promotion. Any bonus received during a campaign activation or otherwise will be excluded from any refunds.

3. Additional Refund Situations

We will also refund the unspent balance in the following cases:

None of your YouTube videos passed the Google review process.
Your YouTube channel doesn’t have any videos.
All videos in your promotion are age-restricted and can’t be promoted.
We deny the promotion services for other reasons (for example, our system or Google Ads stopped working).
After the termination of your Riseaxe account if it has an unspent balance.

4. Refund Method

The refund will be made to the payment source you used for the payment. You can also choose to be refunded back to your Riseaxe balance.

5. Refund Abuse

Refund abuse impacts our ability to provide a reliable service. If your account is flagged for abuse of our refund policy, we may disable your account after the refund and refuse any further service.

6. Refund Timeline